FAQs

Yes, please arrive within the time stated on your ticket.

If you arrive late, your entry will depend on capacity at that time.

Yes, the exhibition provides its information in several languages. The information boards in the foyer are in German and English. However, you can also read this information in French and Italian by scanning a corresponding QR code. The VoiceOver in the immersive room, which is only available in German, can be read in English, French and Italian thanks to the QR code. (Please use your own mobile phone to scan the QR code.)

The QR code is for the articles to read, not for audio files or guides.

Only assistance dogs are allowed.

Yes, the exhibition is accessible to people in wheelchairs.

Yes, a wheelchair is available on site.

Flash photography, alcohol and anything that could disturb other visitors are prohibited. Smoking or vaping is not permitted.

Yes, a free accompanying person can be provided for every paying visitor with a severely disabled person's pass B.

The experience is accessible to those who are deaf, but may have disabilities.

Unfortunately, our exhibition is primarily visual and does not offer any special options for the visually impaired.

No, strobe lights are not used.

A limited number of chairs will be available.

Yes.

You are welcome to take photos and share them. However, please make sure that you do not use a flash or disturb other visitors. Professional equipment and tripods are not allowed.

No, but please contact the on-site staff.

Yes, but no liability is assumed.

There is no dress code, but as the experience typically lasts around an hour, we recommend comfortable shoes and clothing.

No.